As of monday night, the problem has yet to be resolved. They have yet to return my email.
Can we solve the problem for you.
What type of file have you got.
Is it xxx.wmv
xxx.rm
xxx.mov
The file extension (or ending bit e.g. .wmv) describes what media player you need to view the file.
Most clips are .wmv (in my experience) and you would use Windows Media Player. I would check that you have the latest Windows Media Player. Download it from their website.
First of all, tell us what happens when you try to play the clip. Does anything happen?
Next - when you look at the icon for the clip, does everything look normal? If not - why not?
Describe it all in as much detail as possible and i'm sure someone can fix this for you and you can get hold of your clip.
Finally, did anything happen during download - was downloading interrupted? Did you get all 100% of the clip? This might be the reason if all other avenues have been exhausted.
I would imagine that the clip producers are mostly amateur, with jobs, real life and holidays. They might not get your e-mails immeiately. Finally, they probably have minimal involvement with the tech side, so perhaps C4S are the people at fault here. I wouldn't e-mail that guy though, as he doesnt seem to respond to e-mails either.
