AND it really isn't in the right section. Moved to TK Dis. Now, I'm going to give you the benefit of the doubt and assume you have a valid case. Now, have you tried CONTACTING FM Concepts about this? It could be a technical hiccup or something else simple.
I too have bought many clips from FM (videos too!) and have never had a problem. Not one!!! They're still the top of the business in my opinion. (Now that should get me some good flames! :happy: