dood i order nine of them through the mail with a money order and got the passwords like five days later....two came through as wmv files which i couldnt play and i emailed them about how to get them to work and got a response literally an hour later....i had no problems at all and am 100 percent satisfied with my transaction with TIB.......i highly recomend doing business with these guys and to TIB....your vidoes rule