Many of us have stories of not being treated well by airlines. All those at United who got this man to Lubbock in time to say goodbye to his dying mother should be commended for a job well done.
http://www.nbcnews.com/travel/airline-holds-flight-help-man-reach-dying-mothers-bedside-1C8727586
http://www.nbcnews.com/travel/airline-holds-flight-help-man-reach-dying-mothers-bedside-1C8727586