yes. I was on the video/audio clips section and went to see the "eruasian dome" clip and it would not download. I don't remember I did but everytime I try to download a video clip the real player screen appears. I do not know how to delete the real player screen, and I am not computer savvy either. I am pretty sure that if we can erase the "real player" screen from coming up it should be ok. need help please. thanks. lovesribs.