I have a technical question about my phone which I would greatly appreciate if one of the more tech minded members of the forum could answer for me.
My phone has become a major source for my accessing the internet. This since I had to change my keyboard several months ago since it broke, and I was forced to get a new keyboard that did not have speakers in it. A friend hooked up other external speakers for me, but I need to contact Microsoft to discuss a frozen button in my internal computer, and have not had the opporunity to do so with the various health issues which my Dad has experienced the last two plus months.
Anyhow, to my question.
My phone seems to be loaded with adware. I have taken it to the phone store several times, and they insist they cannot help me with it, because adware is not a problem they deal with.
I've tried to download several phone cleaners, but they have not solved the problem, and the adware is still there. It comes up during the 6 pm broadcast of Jim Gardner instead of the station pause icon which used to be on my computer when his newscast was in a news break It also comes up when I watch TV movies or TV shows on the phone.
Today I found some phone cleaner, downloaded it, and it said. "Cleaning and optimizing phone" This cleaner supposedly cleaned the phone, and optimized it.
Another thing that the ads during videos and TV shows does, is that they drain the battery in my phone seemingly constantly,. and I will lose 25% of the phone power during say, a half hour newscast of Gardner. .or a 45 minute TV show episode view on the phone.
Would this phone cleaner that says "Cleaning and optimizing phone" take care of the problem, clean out the adware, and junk, and make it so that ads dont pop up, and the phone does not drain power so quickly, or, is there something else I should do to deal with this problem?
Any advice on this subject would be greatly appreciated
Thanks.
My phone has become a major source for my accessing the internet. This since I had to change my keyboard several months ago since it broke, and I was forced to get a new keyboard that did not have speakers in it. A friend hooked up other external speakers for me, but I need to contact Microsoft to discuss a frozen button in my internal computer, and have not had the opporunity to do so with the various health issues which my Dad has experienced the last two plus months.
Anyhow, to my question.
My phone seems to be loaded with adware. I have taken it to the phone store several times, and they insist they cannot help me with it, because adware is not a problem they deal with.
I've tried to download several phone cleaners, but they have not solved the problem, and the adware is still there. It comes up during the 6 pm broadcast of Jim Gardner instead of the station pause icon which used to be on my computer when his newscast was in a news break It also comes up when I watch TV movies or TV shows on the phone.
Today I found some phone cleaner, downloaded it, and it said. "Cleaning and optimizing phone" This cleaner supposedly cleaned the phone, and optimized it.
Another thing that the ads during videos and TV shows does, is that they drain the battery in my phone seemingly constantly,. and I will lose 25% of the phone power during say, a half hour newscast of Gardner. .or a 45 minute TV show episode view on the phone.
Would this phone cleaner that says "Cleaning and optimizing phone" take care of the problem, clean out the adware, and junk, and make it so that ads dont pop up, and the phone does not drain power so quickly, or, is there something else I should do to deal with this problem?
Any advice on this subject would be greatly appreciated
Thanks.
