Just wanted to tell everyone about a very good experience I had with Rock-man videos! I ordered a video from them (Tara's Turn). The copy I got was unwatchable. I emailed them about it and they replaced it immediately, no questions asked; I didn't even have to send the bad one back. I quickly got a new and perfect copy. These guys really know what customer service is all about! (And the video itself is really great!) So buy from www.rock-man.com with confidence!