Site stops responding within 1-2 minutes.

[gigglestein]

Hello,

It seems that everytime I connect to the site, it stops responding and times out within a minute or two. I usually cannot reconnect for hours on end. This happens with all of my computers, not just this one. Any advice?

 

[His Divine Shadow]

Where are you connecting from? By this, I mean what State/Province/Country? What manner of connection do you use? Is it a DSL line? Dial-up? Cable? Fiber-optic? Corporate/University network?

These questions are a start to see if we can narrow down why. I recall the site being difficult for users in some parts of the world to access and you might be in one of them.

 

[gigglestein]

FL, USA. I am using a cable connection. This has never been a problem before, just for the last few weeks. Thanks for the quick response!

 

[His Divine Shadow]

Let me see if I can understand what is happening. You try to connect to the site and it times out, yes? But sometimes you are able to connect, yes? As in when you made those these two posts? Did the access issue again surface once you made those posts? I'm inclined to suspect an ISP problem, but I'd like to know if this comes and goes at all or if it affects you every time you try to connect, including when these posts were made.

 

[gigglestein]

I can get onto the site once or twice a day. I am usually on for about 1-2 minutes, and then when I try to open an image or browse to do a different page, it gives me the Internet Explorer Cannot Display the Page error. For the rest of the day it will give me that message.

 

[His Divine Shadow]

Are you able to try accessing the forum using a different browser? Alternatives include Opera, Mozilla Firefox and Safari. If the problem continues with an alternative browser, we can look to other sources for resolution of this issue.

 

[gigglestein]

I have tried using Firefox as well as IE and same problem.

 

[His Divine Shadow]

The problem, then, can be safely said to be your computer. Let me have you try something. This all assumes you have Windows in some form. When you can connect to the site, immediately open a command prompt by holding the Windows Key (it has a Windows logo on it, usually) and hitting "R". A little run window should pop up. Type "cmd" (without quotes) into that window and click "Run". A command prompt will appear.

Type the following in, again without quotes: "ping tickletheater.com"
What are your results? Now, when you can't access the forum, repeat this and again post your results.

 

[gigglestein]

When I pinged the site (when it stopped responding in my browser) , it successfuly sent and received packets. Must be some kind of browser configuration or something. Any ideas?

 

[MistressValerie1]

From the command line, type "tracert tickletheater.com" (without the quotes) and post your results, first when you are able to connect, and then (after you can reconnect) the results you received when you were having connection trouble. The problem could be a particular hop between the forum and your ISP.

 

[gigglestein]

This is while I'm connected.



Tracing route to tickletheater.com [204.15.248.34]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 6 ms 5 ms 10.100.192.1
3 9 ms 9 ms 9 ms gig10-0-0-2562.tampfledc-rtr1.tampflrdc.rr.com [
65.32.28.6]
4 22 ms 8 ms 7 ms ge2-2-0.tampfledc-rtr3.tampflrdc.rr.com [65.32.1
3.62]
5 10 ms 10 ms 9 ms ge1-3-0.tampfledc-rtr4.tampflrdc.rr.com [65.32.1
3.26]
6 33 ms 32 ms 33 ms ge-2-1-0.cr0.dfw10.tbone.rr.com [66.109.6.106]
7 33 ms 32 ms 33 ms ae-1-0.pr0.dfw10.tbone.rr.com [66.109.6.179]
8 34 ms 32 ms 90 ms dls-bb1-link.telia.net [213.248.89.197]
9 52 ms 96 ms 50 ms atl-bb1-link.telia.net [213.248.80.145]
10 56 ms 51 ms 52 ms tengigabitethernet8-1.core1.nationalnet.com [66.
115.128.85]
11 52 ms 53 ms 53 ms gig2-10.tr1.atl4.national-net.com [66.115.128.11
4]
12 51 ms 50 ms 52 ms 204.15.248.34.icertified.net [204.15.248.34]

Trace complete.

 

[His Divine Shadow]

None of those hops are particularly long. Over 50 ms is a bit on the long side, but it is not tremendously long.

Make certain you get a tracert when you can't connect; we might see the bad hop then.

 

[gigglestein]

Here is the tracert when I cannot connect.


Tracing route to tickletheater.com [204.15.248.34]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 6 ms 5 ms 10.100.192.1
3 9 ms 9 ms 9 ms gig10-0-0-2562.tampfledc-rtr1.tampflrdc.rr.com [
65.32.28.6]
4 22 ms 8 ms 7 ms ge2-2-0.tampfledc-rtr3.tampflrdc.rr.com [65.32.1
3.62]
5 10 ms 10 ms 9 ms ge1-3-0.tampfledc-rtr4.tampflrdc.rr.com [65.32.1
3.26]
6 33 ms 32 ms 33 ms ge-2-1-0.cr0.dfw10.tbone.rr.com [66.109.6.106]
7 33 ms 32 ms 33 ms ae-1-0.pr0.dfw10.tbone.rr.com [66.109.6.179]
8 34 ms 32 ms 90 ms dls-bb1-link.telia.net [213.248.89.197]
9 52 ms 96 ms 50 ms atl-bb1-link.telia.net [213.248.80.145]
10 56 ms 51 ms 52 ms tengigabitethernet8-1.core1.nationalnet.com [66.
115.128.85]
11 52 ms 53 ms 53 ms gig2-10.tr1.atl4.national-net.com [66.115.128.11
4]
12 51 ms 50 ms 52 ms 204.15.248.34.icertified.net [204.15.248.34]

Trace complete.

 

[His Divine Shadow]

You're not having a latency issue, then. And, if this is correct, you aren't being intercepted between your request and the TT server.

Tell me, do you run any security software on your computer? Antivirus programs, firewalls, antimalware/antispyware programs, parental control tools, and the like? Do you use any hardware security devices (such as a hardware firewall)? One could be interfering, but it is hard to say.

If you're able to try accessing the TT using a totally different computer (say a friend's) on your own internet connection and you can get here when the other can't, then it is specific to your machine. If the other computer can't, then it is an ISP problem.

 

[gigglestein]

It does it on both of my computers on the same time, so it must be isp. Is there any way to get around this?

 

[His Divine Shadow]

Are they behind any piece of hardware? A router, for instance, or a switch? I find it hard to believe either is responsible but I can't say for certain. Sometimes rebooting the cable modem or router/switch will fix things like this. By rebooting here, I mean unplugging it and turning it back on, with perhaps 20 seconds left off. If you have one of those cable modems that has a battery, you'll need to remove the battery.

You can try calling your ISP and saying you can't access certain sites. You will, however, have to tell them which sites, something that may not sit well.

You can pay for a Virtual Private Network service, something which will route all your internet communication through the VPN service. So long as you can communicate with the VPN (and they with your target site), you can browse wherever you like. Comodo offers TrustConnect, just such a service, with a free trial. You could sign up for that and see if it works when your computer is otherwise having trouble. If that does, then you definitely do have an ISP problem and we, alas, can't help. You'd have to take it up with the ISP.

 

[gigglestein]

Thank you very much for all of the support, I am very grateful. I will try the router/cable reset when I get a chance.