Agent0071
Registered User
- Joined
- Oct 13, 2002
- Messages
- 48
- Points
- 0
I hope I'm not out of line by posting this here, but it is related to clips.
I just wished to warn others of an incident which happened to me last week which may indicate problems with the Tickling Heaven website.
I purchased a download of a clip last Sat night with my credit card & tried to download it immediately afterwards. Their server would not let me have access to it. I tried several times with no success.
I then followed the link to customer support email & sent them a message outlining the problem.
The next morning I had no response so I sent another message. That evening - still nothing. I sent a third, more stern message & still received no reply by the following evening. By this time the download period (2 days) had expired. I was also able to confirm with CCBill that the amount had been charged, as well as with my bank records.
I also found a second email link within the Terms & Conditions page which led to an invalid email address.
In my final message to them, I expressed my dissatisfaction to them & also told them that I would be publicising the matter on various forums such as here.
So, be WARNED, Tickling Heaven may not be operating or they may be in the process of shutting down, who knows. But I won't be going back there! 😡
I just wished to warn others of an incident which happened to me last week which may indicate problems with the Tickling Heaven website.
I purchased a download of a clip last Sat night with my credit card & tried to download it immediately afterwards. Their server would not let me have access to it. I tried several times with no success.
I then followed the link to customer support email & sent them a message outlining the problem.
The next morning I had no response so I sent another message. That evening - still nothing. I sent a third, more stern message & still received no reply by the following evening. By this time the download period (2 days) had expired. I was also able to confirm with CCBill that the amount had been charged, as well as with my bank records.
I also found a second email link within the Terms & Conditions page which led to an invalid email address.
In my final message to them, I expressed my dissatisfaction to them & also told them that I would be publicising the matter on various forums such as here.
So, be WARNED, Tickling Heaven may not be operating or they may be in the process of shutting down, who knows. But I won't be going back there! 😡