cryingfreeman
TMF Expert
- Joined
- Dec 11, 2002
- Messages
- 308
- Points
- 16
Earlier today I ordered food from Uber Eats and filed a complaint about the delivery person. I live in an apartment complex that has 2 entrances. The front entrance you walk up the steps and the door to the building is about 5 feet from the top of the steps. The 2nd entrance is in the back but you must pass through a security gate. Security will call the person receiving the delivery to confirm. The 2nd entrance is also where you pass to get to the parking garage for the tenants. Uber Eats sent me and alert on my cellphone telling my food was 1 minute away.
I went downstairs and went to the front because that's where the gps said the delivery car was located. I went back and forth around the front of the complex for a couple of minutes before heading back to the front door. I was about to head back in and call the delivery driver when I accidentally hit something with my foot. I looked down and there was my food sitting on the ground. I was instantly upset. I had ordered 2 submarine sandwiches which were only wrapped in paper then put in a plastic bag. (Not mad at the restaurant. That's how it is packaged for pick up too.)
I was mad that the delivery driver just left my food like that on the ground. Insects could have gotten into the bag. Other animals like strays or opossums, etc could have gotten to it. Or another person could have just picked it up and walked away. They didn't even have the courtesy of calling me to let me know or wait till I was there to hand it to me. They left a message on my Uber Eats account to let me know but I didn;t see it until after I filed my complaint.
I called Uber Eats directly and told them the whole story. I told them I felt it was unprofessional and disrespectful to just drop my food on the ground and then run off. I asked them discipline their delivery driver and told them I was taking back the 21% tip I had given earlier. I used to be a waiter so I know the struggle. I usually tip at least 20 - 30 % instead of the usual 15.
I met up with some friends and told them what happened. My friends all agreed with me but some stranger walking by when I recounted the event to my friend said that I don't know the the delivery person's history or if they were going through something at that time. Maybe they didn't speak English and they didn't want the hassle of trying to communicate through a language barrier. Maybe they didn't want to deal with security for the same reason. They had a 95% rating and I tanked it because they didn't put it directly in my hands and they're probably struggling to make ends meet that's why they are delivering for Uber Eats. They stranger said if I didn't get them fired I probably put them on the shit list and all because I was entitled. I probably ruined their day or week if not their life.
My friends told the stranger to fuck off and leave us alone and told me not to listen to them. We went about our day but it stuck in the back of my mind. I went home and decided to post and ask because now I feel awful. I was never called entitled before and I didn't think it entitled of my to want my food to be handed to me instead of placed on the dirty ground. But that person was so incensed at my "entitledness" I had me doubting. So am I the asshole? Did I overreact?
I went downstairs and went to the front because that's where the gps said the delivery car was located. I went back and forth around the front of the complex for a couple of minutes before heading back to the front door. I was about to head back in and call the delivery driver when I accidentally hit something with my foot. I looked down and there was my food sitting on the ground. I was instantly upset. I had ordered 2 submarine sandwiches which were only wrapped in paper then put in a plastic bag. (Not mad at the restaurant. That's how it is packaged for pick up too.)
I was mad that the delivery driver just left my food like that on the ground. Insects could have gotten into the bag. Other animals like strays or opossums, etc could have gotten to it. Or another person could have just picked it up and walked away. They didn't even have the courtesy of calling me to let me know or wait till I was there to hand it to me. They left a message on my Uber Eats account to let me know but I didn;t see it until after I filed my complaint.
I called Uber Eats directly and told them the whole story. I told them I felt it was unprofessional and disrespectful to just drop my food on the ground and then run off. I asked them discipline their delivery driver and told them I was taking back the 21% tip I had given earlier. I used to be a waiter so I know the struggle. I usually tip at least 20 - 30 % instead of the usual 15.
I met up with some friends and told them what happened. My friends all agreed with me but some stranger walking by when I recounted the event to my friend said that I don't know the the delivery person's history or if they were going through something at that time. Maybe they didn't speak English and they didn't want the hassle of trying to communicate through a language barrier. Maybe they didn't want to deal with security for the same reason. They had a 95% rating and I tanked it because they didn't put it directly in my hands and they're probably struggling to make ends meet that's why they are delivering for Uber Eats. They stranger said if I didn't get them fired I probably put them on the shit list and all because I was entitled. I probably ruined their day or week if not their life.
My friends told the stranger to fuck off and leave us alone and told me not to listen to them. We went about our day but it stuck in the back of my mind. I went home and decided to post and ask because now I feel awful. I was never called entitled before and I didn't think it entitled of my to want my food to be handed to me instead of placed on the dirty ground. But that person was so incensed at my "entitledness" I had me doubting. So am I the asshole? Did I overreact?