I don't recall using that phrase at any time specifically, but having been a mod for 7 years I can tell you from experience that eventually you stop interacting if you want to be good at the "job". You need to learn to read the post content without even looking at whose name is on it and gauge it within the parameters of the rules and what your experience has taught you is acceptable. To add in the variable of "oh I know Jimmy...he doesn't mean anything by that comment" isn't correct or consistent. The entire drew fiasco created a lot more behind the scenes conversation on just this topic...applying disciplinary procedures accurately and consistently. Tough to do already without adding any emotional overtones into the process. Having no connections allows me to be as impartial as anyone can be...obviously your life experience will still "color" your perspective. It's not a matter of not wanting to get to know newcomers, believe me. With a membership base this size the only people I will regularly interact with are those struggling with the rules and interaction policies, and it won't be on a cordial basis for the most part.
This is one of the things we discuss with mod candidates...the need to set aside what may have been an integral part of their forum experience and enjoyment. Some do a better job of it than others...most gradually come to realize the need for it or step down. We have a high attrition rate due to it,imo.