Nice of you to take an interest in my business chicago
😉
The thing is, I have no problem with acknowledging or apologising for mistakes or issues with the site where a customer has a legitimate complaint - as many of my regular customers can confirm. Last month for example, I had to apologise to a whole group of customers when I had delays in finishing off customs due to some major issues in my personal life that I touched on above. All were understanding and most were happy to wait even though they were offered refunds. The one customer that did ask for a refund, received it without any issues and I've been busy completing all of the other customs since then. Yes, I am far from perfect, but I always believe in good customer service. I can be slow to respond to emails (and some get missed), but I always do my best to deal with
actual customer issues or complaints respectfully.
If I seem a little narked in this case however, it's because I don't actually believe in the complaint or the person making it.
I won't go into specifics here (unless I'm pushed to) but it's enough to say that I already had my suspicions about the individual making these comments - the who
and the why - and if correct, then they have a track record of creating new identities to communicate with me both on here and via email. In any case, when I see someone go to all the trouble of setting up a brand new TMF account just to make a public complaint about a couple of updates going up a later in the week, I start to smell BS I'm afraid. The idea that this person is a long-term member of the site, but couldn't find an email address to contact me directly is not very convincing either. I believe this is a pissed off person, trying to make the site look shady because they're upset about something else.
As for the original 'complaint', just to be clear it states on the the site that it is updated 'twice weekly'. It
is updated twice weekly - usually on a Tuesday and Friday. If I am running behind then sometimes an update may be a little late (both may go up on the same day for example), but they always go up. There are no missing updates and no one is being cheated out of anything. I can't really make it any clearer than this.