tickler n black said:
NYCity. see? this is what i mean. twisted truths. you would have people believe that we actually dont give great customer service day in and day out, that we just turn our noses up at all of our great and appreciated customers. THAT IS SO UNTRUE!
dont confuse "bad customer service" with "not wanting people to order our tapes and start selling them for themselves."
there's a big difference between those two things!
ask around. go ahead. ask the nearly 100's of customers over the last 3 years how helpful we have been with:
fast and discreet shipping.
helping quickly with password problems online.
taking suggestions and incorporating them into our videos.
giving them as much info as we could about the models and their everyday lives without compromising them.
and so on and so on.
we are so sure of our great past and present customer service that we'll go as far as to say that 99% of people ever having dealings with us are happy as clams. the problem is its usually the one's that are pissed off that have the loudest voices on the forum. not a lot of people take the time to write and say "thanks, great job."
and we understand that. its a busy world and has busy people in it.
but dont make false statements. DONT EVEN TRY to make people believe we dont supply great customer service because we always have, and always will, with or without you.😱
"false statements" huh?. As for whether you (or any other business in the world) have provided it, do provide, or will always provide it, that is for your customers to say, not you. Any business in the world can say they provide great customer service. It's about as meaningful as saying, "We're #1!"
So I'll say it. You're right TIB. You DO give fast and discreet shipping, taking suggestions on video content, responding to questions, etc. In my dealings with you in the past, you have always done all those things and more, and that was what always made it a pleasure to do business with you in the past. That is an important part of good customer service, and you have always done very well at that. I have never said you didn't do THOSE things well.
There is more to customer service than that though. Your recent change in business practice which precludes me from EVER having a garage sale 30 years from now (e-bay is nothing more than an electronic garage sale) is also fine with me. But when you make this policy on PAST purchases, I disagree. TiB, my point is not to re-debate that with you, it's been beaten to death. You see it one way, I see it another. Intelligent people can disagree. Fair enough. But notice I don't say that YOUR opinion is "false" or "twisted truth". It's your opinion, and I may disagree with it, but it's your opinion and you're entitled to it, same as me. By your logic, every dissatisfied customer of every business in the world is making a "false" statement, if the company disagrees.
At the time, I thought long and hard about whether this recent change was bad enough to make me ignore all the great videos (and yes, helpful customer service) you have made over the years, and I was truly undecided. When your posts started to ridicule the people who spoke out against your policy, my decision was made for me. That is NOT good customer service. Defending your business practice is one thing. Posting your opinions in a demeaning tone is where I drew the line, and decided not to do business with you for now until there is a change.
And your comment of "taking the gloves off" has not made me wish to reconsider at this time, although I hope to one day. Despite what you may think of me, I think you have made some of the best videos out there, have contributed more to this community than 99% of the people out there and in the past provided great customer service, at least the part of customer service you chose to describe. You'll notice that the statements are in the past tense. That's what makes this change so hard to accept. If you always were a pain to deal with, I wouldn't care, but the attacks on customers are a recent change and not a good one. You can post sarcastically again or stop and really think about it. Your choice.